Customer Satisfaction Survey - Environmental Health

The survey will take about 1-2 minutes of your time to complete. 

We will accept anonymous surveys, however if you provide us with your name and contact detail we could follow up any customer experience concerns directly.

For more information regarding this survey, please contact the City of Unley Customer Experience Team on 8371 5111.


Maximum characters 255
Question 1. On a scale of 1-5 how would you rate your understanding of the inspection process?
Question 1. On a scale of 1-5 how would you rate your understanding of the inspection process? 1 Very Dissatisfied 2 Dissatisfied 3 Neutral or Not Applicable 4 Satisfied 5 Very Satisfied
Inspection frequencies
Food business risk level
Inspection fees
Consequences of non-compliance
Question 2. On a scale of 1-5 how would you rate Council administration's timeliness and responsiveness?
Question 2. On a scale of 1-5 how would you rate Council administration's timeliness and responsiveness? 1 Very Dissatisfied 2 Dissatisfied 3 Neutral or Not Applicable 4 Satisfied 5 Very Satisfied
Correspondence following inspection sent in a timely manner
Adequate level of detail provided in correspondence
My enquiries following inspection were responded to in a timely manner
Question 3. On a scale of 1-5 how would you rate Council's information and resources about environmental health?
Question 3. On a scale of 1-5 how would you rate Council's information and resources about environmental health? 1 Very Dissatisfied 2 Dissatisfied 3 Neutral or Not Applicable 4 Satisfied 5 Very Satisfied
Easy to access
Easy to understand
Availabile on website
Available from Environmental Health staff
Question 4. On a scale of 1-5 how would you rate Council's communication?
Question 4. On a scale of 1-5 how would you rate Council's communication? 1 Very Dissatisfied 2 Dissatisfied 3 Neutral or Not Applicable 4 Satisfied 5 Very Satisfied
Provide clear information and explanations
Consistency of information
Keeping information confidential
Question 5. On a scale of 1-5 how would you rate the approach of Council staff?
Question 5. On a scale of 1-5 how would you rate the approach of Council staff? 1 Very Dissatisfied 2 Dissatisfied 3 Neutral or Not Applicable 4 Satisfied 5 Very Satisfied
Courteous and polite
Friendly and helpful
Competent and professional
Understanding the issues involved
Question 6. On a scale of 1-5 how would you rate Council's approach to non-compliance?
Question 6. On a scale of 1-5 how would you rate Council's approach to non-compliance? 1 Very Dissatisfied 2 Dissatisfied 3 Neutral or Not Applicable 4 Satisfied 5 Very Satisfied
Enforcement - Council's approach is direct and highlights non-compliance
Educational - Council provides assistance to enable compliance
Question 7. On a scale of 1-5 please rate your overall satisfaction in dealing with the Environmental Health Department.
Question 8. If there was a follow-up inspection, did it occur at the expected time?
Question 9. How informed are you with regards to the Food Star Rating Scheme?
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