Library Hours Review - Survey Results

SURVEY RESULTS

Thank you for participating in the review, and for sharing your views. You provided us with valuable feedback and insight. Below a summary of the results.

142

Surveys completed

70%

City of Unley residents

89%

Registered Unley Libraries’ members

80%

Satisfied or very satisfied with current opening hours

12%

Dissatisfied or very dissatisfied with current opening hours

8%

Unsure or unconcerned either way


Dissatisfaction

• 22 survey participants indicated they are dissatisfied or very dissatisfied with current opening hours.

16 dissatisfied participants were City of Unley Residents, and 6 are residing in neighbouring Councils (Glandore, Westbourne Park, Kingswood, Melrose Park and Mitcham).

Dissatisfied participants indicated they visit either or both City of Unley Libraries at least once or twice per month (43%), with some indicating they visit weekly or more (31%).

Dissatisfied participants would prefer extended opening hours, such as opening before 10am on Mondays and Saturdays, and longer hours on Saturdays and Sundays at Unley Civic branch.

Dissatisfied participants indicated preference for Goodwood branch opening times to be before 10am on Fridays, Wednesdays 10am-1pm, extended opening hours after 6pm Monday – Friday, and extended opening hours from 1-6pm on Saturdays and Sundays.

PLEASE NOTE: Increasing library opening hours was not included in the scope of the Library Hours Review. This was clearly communicated and indicated on all survey forms.

Based on the overwhelming user satisfaction levels, the current opening hours will be maintained.

Read the final Council report here.

____________________________________________________________________________

Are our opening hours working for you?

The City of Unley Libraries are important and critical community resources and are considered to be the backbone for community information, literacy and lifelong learning. When we are open is therefore an important facet of our service to you, and we are now seeking your feedback on the current opening times of the Unley and Goodwood Libraries.

Please note: there is no intention to reduce or increase the total opening hours of the Libraries, and any changes must occur within existing budgets. We are simply seeking feedback on a possible redistribution of our existing opening hours to provide a better service to you.

There are a number of options that could be considered. However, in the first instance we would like to seek open feedback from library users as well as non-users. This approach will ensure our community is not limited by a predetermined outcome.

Please complete the following survey, and tell us your thoughts.

This consultation will be open from Wednesday 1 June 2016 until close of business, Wednesday 31 August 2016, and will include a range of opportunities for participation, including surveys and workshops.

This website will be frequently updated with the latest news and dates of meetings and workshops, or alternatively you can subscribe to the Libraries' eNewsletter by clicking here.

SURVEY RESULTS

Thank you for participating in the review, and for sharing your views. You provided us with valuable feedback and insight. Below a summary of the results.

142

Surveys completed

70%

City of Unley residents

89%

Registered Unley Libraries’ members

80%

Satisfied or very satisfied with current opening hours

12%

Dissatisfied or very dissatisfied with current opening hours

8%

Unsure or unconcerned either way


Dissatisfaction

• 22 survey participants indicated they are dissatisfied or very dissatisfied with current opening hours.

16 dissatisfied participants were City of Unley Residents, and 6 are residing in neighbouring Councils (Glandore, Westbourne Park, Kingswood, Melrose Park and Mitcham).

Dissatisfied participants indicated they visit either or both City of Unley Libraries at least once or twice per month (43%), with some indicating they visit weekly or more (31%).

Dissatisfied participants would prefer extended opening hours, such as opening before 10am on Mondays and Saturdays, and longer hours on Saturdays and Sundays at Unley Civic branch.

Dissatisfied participants indicated preference for Goodwood branch opening times to be before 10am on Fridays, Wednesdays 10am-1pm, extended opening hours after 6pm Monday – Friday, and extended opening hours from 1-6pm on Saturdays and Sundays.

PLEASE NOTE: Increasing library opening hours was not included in the scope of the Library Hours Review. This was clearly communicated and indicated on all survey forms.

Based on the overwhelming user satisfaction levels, the current opening hours will be maintained.

Read the final Council report here.

____________________________________________________________________________

Are our opening hours working for you?

The City of Unley Libraries are important and critical community resources and are considered to be the backbone for community information, literacy and lifelong learning. When we are open is therefore an important facet of our service to you, and we are now seeking your feedback on the current opening times of the Unley and Goodwood Libraries.

Please note: there is no intention to reduce or increase the total opening hours of the Libraries, and any changes must occur within existing budgets. We are simply seeking feedback on a possible redistribution of our existing opening hours to provide a better service to you.

There are a number of options that could be considered. However, in the first instance we would like to seek open feedback from library users as well as non-users. This approach will ensure our community is not limited by a predetermined outcome.

Please complete the following survey, and tell us your thoughts.

This consultation will be open from Wednesday 1 June 2016 until close of business, Wednesday 31 August 2016, and will include a range of opportunities for participation, including surveys and workshops.

This website will be frequently updated with the latest news and dates of meetings and workshops, or alternatively you can subscribe to the Libraries' eNewsletter by clicking here.

 




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