Frequently asked questions about the library closures

Why does the library need to close for installation?

To undertake the necessary infrastructure works, both the Unley and Goodwood library branches will be required to close for a short period as there are extensive power and data works involved that will blackout each entire library building for extended periods at a time. 

With the installation of service kiosks, the large circulation desks at both library branches are no longer required, and will be removed to create much needed additional customer space. This space will be used  for additional seating areas to allow customers to read, relax and access the library’s wifi service. 

As a result of these changes, large sections of the carpet must be replaced, and much needed painting works are also required.


What opening hours are in place to ensure ongoing library services during the short term closures?

The Unley and Goodwood library branches will not be closed at the same time.  

Community and library members will have access to at least one 'active/open' library branch that has full functionality and full staff complement.   

The following library opening hours will be implemented at the 'active/open' branch during the refurbishment:

Monday: 10.00 – 6.00

Tuesday: 10.00 - 6.00

Wednesday: 10.00 – 6.00

Thursday: 10.00 – 8.00

Friday: 10.00 – 6.00

Saturday: 10.00 – 4.00

Sunday: 2.00 – 5.00



Will services continue while the library branches are closed for the short term?

Absolutely.  The Library Service as such will not be closing, and the Unley and Goodwood library branches will not close at the same time.

Instead, we have made alternative arrangements to ensure ongoing library services during the short term closures.  Click here for more information: Alternative library service arrangements

Can I still borrow and return library items during the short term closures?

Yes, full issuing and returning of library material is available at the active/open branch.

Our after hours return service will continue at both branches regardless of closures.

Members of the City of Unley Library Service are automatically members of the One Card Consortium. This means library members can visit any other library in South Australia and borrow and return items during City of Unley Libraries' refurbishment.

What if I cannot get to the other active/open library branch when my regular branch is closed?

We will temporarily provide a Home Library Service to senior library members that may not be able to visit the alternative open library branch (conditions apply, please contact our Home Library Coordinator on 8372 5100 for more information).


Both library branches are located on the fixed  Community Bus circuit.  Please pick up a map at any library branch, community centre or council office, or alternatively click here:

A pop-up library will be available at the Unley Civic Centre.   At this pop-up library, members can browse and borrow from a small sample of the physical collection, or browse the catalogue and place a hold.

The City of Unley library members can now visit any library in the South Australian library network as part of the One Card Consortium, and have access to millions of items anywhere, anytime.

Will Toy Library Services be available during the short term closures?

Arrangements to be announced.

Will the Home Library Service continue during the short term closures?

Yes, the service will continue without any interruption.


Will the Family History Service continue during the short term closures?

Yes, a limited service will be accommodated at Unley Library when the Goodwood Library is closed for one week. 

The limited service include: 

  • Meeting with customers and clarifying information and research requirements
  • Assistance with Ancestry online database
  • Adelaide birth, death and marriage records will not be accessible during the short one week closure. Our friendly volunteers will take any questions / research enquiries on notice, and provide the required information once the Goodwood Library has reopened. 

Online requests, rather than physical visitation will be encouraged.

Will I still be able to browse the collection and place holds on library items during the short term closures?

Yes.  Physical browsing is available at the active/open branch.

Online browsing and selection of items in the online library catalogue are available at all hours.

Pick up of requested materials is available at the active/open branch.

A pop-up library service is available at the City of Unley Civic Centre.  At this pop-up library, customers can browse and borrow from a small sample of the physical collection, or browse the online catalogue and place a hold.

Will the public computer and internet service be available during the short term closures?

Yes, the computer and Internet service will be available at the active/open branch.


General RFID questions

What is RFID?

Radio Frequency Identification (RFID) is a communication method that uses radio waves to seamlessly detect library items through devices called RFID tags.  RFID tags are small objects that can be attached to a product such as a library book.

The net result is the simplification of existing library operations such as issuing and returning materials with and without staff intervention (via service kiosks) and improvements to various stock management tasks.




Why is the library implementing RFID technology?

Mainly to replace the ageing library technology infrastructure and the existing self-service equipment currently used in Library Centres.

Implementing a circulation architecture based on RFID technology also represents a significant strategic shift which positions the library service to take advantage of new and innovative process enhancing technologies currently being developed around the world.


Will RFID technology change the library customer service process?

In addition to maintaining overall service levels, a primary benefit anticipated from RFID is the potential to enhance services delivered to library users. This service enhancement would be reflected in several contexts:

  • The liberation of staff time from repetitive circulation based processes allows for greater professional interaction with users in ways that add value to their visits to the library. 
  • Providing library users with expanded opportunities to spend time face-to-face with library staff has the potential to result in greater customer satisfaction. 
  • Skilled library staff are more available to assist library users as they attempt to locate specific material, browse for suitable recreational reading and information, or attempt to use any of the services provided by the library.
  • The stock control benefits of RFID will enable greater visibility into the library’s collections and greater alignment of the databases and the physical items on the library shelves. This translates directly to improved material availability for users.


What happens if I have a problem with a RFID service kiosk?

Our friendly and qualified staff will quickly assist to sort our any issues you may experience.

Will someone teach me how to use the RFID service kiosk?

Absolutely.  Our friendly and qualified library staff will be on hand to assist customers at all times when using the RFID service kiosks.

Will there still be staff available to assist me once the RFID service kiosks are installed?

Yes, library staff will be on hand to assist customers at all times when using the RFID service kiosks.

Have other libraries implemented RFID?

Yes, most SA Metropolitan Libraries have already implemented RFID technology.

A state-wide project is currently underway to ensure all SA Library services tag their library items with RFID tags within the next two years.


Will there be job losses for staff as a result of this project?

No, there will be no job losses.

Liberated staff time will be allocated to provide improved / additional customer servcie and collection management opportunities.


Alternative arrangements during short term closures

What alternative arrangements are in place to ensure ongoing library services during the short term closures?

1.  LIBRARY HOURS

During the refurbishment of both branches, the respective active/open branch will adopt the following opening hours:

Monday: 10.00 – 6.00
Tuesday: 10.00 - 6.00
Wednesday: 10.00 – 6.00
Thursday: 10.00 – 8.00
Friday: 10.00 – 6.00
Saturday: 10.00 – 4.00
Sunday: 2.00 – 5.00

2. LOANS AND RETURNS
  • The One Card Consortium now enables library users to visit any library / branch to borrow and return materials
  • Full issuing and returning of library material available at the open branch 
  • After hours returns will continue at both branches regardless of closures
3. BROWSING, SELECTION AND HOLDS 
  • Physical browsing is available at the open branch
  • Online browsing and selection of items from the library catalogue is available all hours  
  • Pick up of requested materials is available at the open branch
  • A small pop-up library service will be available in the Civic Centre foyer.
4. HOME LIBRARY SERVICE
  • This service will continue without interruption
  • There is opportunity to temporarily include senior citizens who will find it too far to travel to the alternative active/open branch, and deliver material at their homes if required
5. FAMILY HISTORY SERVICE
  • A limited service will be accommodated at Unley Library when the Goodwood branch is closed
  • Online requests rather than physical visitation will be encouraged
6. TOY LIBRARY SERVICE

Arrangements to be announced.

7. PUBLIC COMPUTER AND INTERNET ACCESS
  • This service will continue at the active/open branch
  • Library programs such as Storytime, Babytime, etc.
  • Programs will continue to be on offer at the active/open branch